Managed services and their advantages for companies

Managed services are the ideal solution to optimize processes, reduce costs and boost today’s businesses.
In a highly competitive and globalized market, companies seek to achieve higher levels of innovation through the use of modern technological structures. However, not all organizations are prepared to properly manage their information technology (IT) systems. What are the options available to companies that want to improve their IT infrastructure?

One effective solution is managed services. In our blog, you can find out how you can delegate complex IT tasks to a managed services professional (MSP).

What are managed services?

They are an IT solution that allows companies to delegate to a provider (MSP) the management and supervision of the IT area. The objective of outsourcing this service is to guarantee the correct functioning of the information systems, without unforeseen events in the technological area affecting the productivity and performance of your organization.

Market competitiveness is driving dependence on technology, therefore, covering and anticipating IT needs can be the ideal alternative to mitigate problems that arise and may negatively impact the growth of a company. In addition, maintaining and supporting the technology infrastructure properly will always be much more beneficial than dealing with much larger issues that are difficult to deal with without a professional approach.

Advantages of managed services

For some years now, managed services have supported the operations of various industries. However, by 2020, due to confinement, the managed services market experienced exponential growth and reached unprecedented levels of demand. Today, digital transformation and innovation goals in organizations continue to drive growth in the managed services market, which for many experts translates to a projected $680 billion in growth by 2030. (Spherical Insights LLP, 2022)

Managed services in particular have gained an important space in organizations as they bring many advantages such as:

Cost savings:
For an organization it can be complicated to define the right way to divide expenses to cover an IT department. From security, networks, systems and infrastructure these concerns can be solved in a professional way. With an ideal managed services provider your organization will ensure oversight of IT resources and expenses while you pay for a single service that works seamlessly.

In this way, your company will be able to better budget expenses thanks to a stable and fixed, yet scalable amount. But also, by outsourcing IT platform management, companies can avoid the high costs of hiring and maintaining an in-house IT team.

Leading-edge business:
Implementing best practices for technology departments requires experience and expertise. Managed services can give your business access to the latest tools, technologies and systems, which can help keep your business on the cutting edge.

By outsourcing IT management to a third-party provider, companies can benefit from the provider’s experience and expertise. Their practice in implementing and managing IT systems can offer valuable insight and advice on best practices for maintaining a secure and efficient IT infrastructure.

Focus on Objectives:
If your company doesn’t have anyone managing your IT infrastructure, you may have to handle the administration on your own. This can lead you to lose focus on your business tasks. An IT partner is ideal for maintaining productivity without losing focus.

Business Continuity:
It is very common for companies in their daily operations to face interruptions in their devices or systems, as long as they are not solved they cause downtime that can seriously impact their objectives. Equipment, servers or networks can fail without warning, so having an ideal MSP will allow you to design the right strategies to prevent and respond quickly to these interruptions.

With our preventive maintenance service you can optimize your equipment and maintain its useful life. In addition, with our help desk service you can find the ideal support if you need to manage problems in your IT area.

Increased operational efficiency
A CISCO study indicates that managed services in a company increase efficiency by 50 to 60%. And one of the main reasons for this is that through this tool, businesses can count on adequate asset management for equipment or devices in the company to ensure the efficiency of their workflows.

On the other hand, for those IT departments that suffer adverse circumstances due to limited resources, managed services allow them to scale their business to the next level by providing the necessary support at each stage of the business so that information technologies can adjust to their changing needs and enhance their growth strategies.

When should a company implement managed services?

This is a common question in the business world. While there is no general answer, there are certain characteristics that can help determine if your company needs managed services.

First, if your organization experiences frequent problems with its technology infrastructure that it cannot manage effectively, it is a clear sign that you need a provider that will provide ongoing support for your needs. On the other hand, if your company is looking to reduce costs in its technology initiatives without compromising its competitive edge, managed services can be a cost-effective solution that allows a professional to manage the delivery of your IT objectives.

Finally, if your company is experiencing rapid growth, managed services are essential to ensure that systems and equipment can adequately respond to future needs and demands.

How to implement managed services correctly?

First, a company must define its current IT management needs, elements and objectives. Company that can help you identify what are the critical points of your technology platform and what resources will allow you to move forward in the process.

Once a suitable IT managed services provider has been selected, it will be necessary to establish the specific actions that the MSP will address. One of the most notable advantages of managed services is that they are governed by specific parameters, such as a service level agreement (SLA), which allows you to contractually establish the services to be provided, timelines and performance metrics during the implementation of the service. This offers a great advantage because it allows you to match your needs to the service offering in an effective and efficient manner.

Finally, your organization should evaluate a successful transition so that tools, systems and personnel are properly aligned to your IT growth plan. To do this, not only plan a course of action, but involve your entire team to achieve your goals and get the best results.

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